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user_8b61pe
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2 Messages

Friday, July 26th, 2024 5:46 PM

No Internet on Laptop

I’m trying to access the Internet on my laptop. However, it says no Internet although I have Internet on my phone and my iPad. I have been waiting for over an hour for somebody from Xfinity to call me back to try to figure out what the problem is. I just got a new modem a couple of days ago and I’ve had problems with it ever since please can somebody help me? 

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2 months ago

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XfinityLinda

Official Employee

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1.4K Messages

4 months ago

Thanks for connecting with us here in our community about your new modem, @user_8b61pe. We are sorry to hear you are unable to connect your laptop. If you have a connection on your phone and iPad, the issue may just be the laptop and not the modem or our service. Have you checked the network settings on your laptop to make sure they are connected to the correct network and password on the new modem?

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user_8b61pe

2 Messages

I understnd that you need a reply.  You gave a suggestion like checking network settings but didn't give the steps on how to do this.  I normally go on a search engine type in my answer and that's how I find most solutions.  Thank you for your time, it seems to be working now but I also got a message that my laptop won't take Windows 11 also with no recommendations on what to do can't afford a new laptop. 

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4 months ago

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_8b61pe, thank you for taking the time to reach out on social media.  We'd be happy to troubleshoot any internet issues you're experiencing if needed. 

 

If so, to access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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Twoinch

Contributor

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35 Messages

4 months ago

I have the same issue. It worked fine for quite a fair amount of time and suddenly my laptop can't "see" our X1(?) modem. It can see other networks in the area just can't see ours. The WiFi hardware in the laptop checks out fine. I've restarted the modem multiple times. No luck. What's next?

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XfinityMartyR

Official Employee

 • 

1.5K Messages

 

Twoinch Thanks for reaching out! You may want to check to see if the network adapter is off or disabled on your laptop. Also, you may want to ensure your laptops Wi-Fi or network drivers are up to date. If all that checks out, take a look at our connection tips here: Connection Troubleshooting Tips

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_m7kbgr

1 Message

2 months ago

i am having the same issue, was chatting with the [Edited: Inflammatory] xfinity assistant for 30 min before it gave me the option of speaking to a human, i thought he fixed the problem by 'refreshing' the xfinity adapter but it only worked once, now it is back to trying to connect to internet, it is definatly better at seeing my internet , just not connecting , this started a couple of weeks ago

(edited)

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XfinityTony

Official Employee

 • 

1K Messages

@user_m7kbgr Thank you for bringing your concern to us. Were you able to get your connection restored?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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