2 Messages
No Internet on Laptop
I’m trying to access the Internet on my laptop. However, it says no Internet although I have Internet on my phone and my iPad. I have been waiting for over an hour for somebody from Xfinity to call me back to try to figure out what the problem is. I just got a new modem a couple of days ago and I’ve had problems with it ever since please can somebody help me?
XfinityLinda
Official Employee
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1.3K Messages
3 months ago
Thanks for connecting with us here in our community about your new modem, @user_8b61pe. We are sorry to hear you are unable to connect your laptop. If you have a connection on your phone and iPad, the issue may just be the laptop and not the modem or our service. Have you checked the network settings on your laptop to make sure they are connected to the correct network and password on the new modem?
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Twoinch
Contributor
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35 Messages
3 months ago
I have the same issue. It worked fine for quite a fair amount of time and suddenly my laptop can't "see" our X1(?) modem. It can see other networks in the area just can't see ours. The WiFi hardware in the laptop checks out fine. I've restarted the modem multiple times. No luck. What's next?
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user_m7kbgr
1 Message
2 months ago
i am having the same issue, was chatting with the [Edited: Inflammatory] xfinity assistant for 30 min before it gave me the option of speaking to a human, i thought he fixed the problem by 'refreshing' the xfinity adapter but it only worked once, now it is back to trying to connect to internet, it is definatly better at seeing my internet , just not connecting , this started a couple of weeks ago
(edited)
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