No internet, device paused?

Good evening @user_d7b147! I hope you are doing well and enjoying your night. Thank you for reaching out to our team here on Forums! I am sad to read you are having issues with connecting your laptop. Having connection to the internet a must have these days. Not to worry our team of experts are here to help. 

I appreicate the steps you have tried so far. If I may ask have you cleared cache and cookies and restarted your laptop? 

I am having same issue and Comcast has been unable to help by phone. I can connect to wifi provided outside of my home but not at home and Comcast is trying to tell me I need to contact laptop manufacture. This only happened since modem replaced and new line ran outside. I work from home and need help ASAP

@user_0ade66 

Please create a new topic of your own here on this board detailing your issue. Thanks.

My laptop has been unable to connect to internet for a couple hours now. It shows as being connected to wifi but no internet access. Reconnecting to wifi prompts browser to open to site that says my device is paused, but the device is not showing as paused in the app. My phone is connecting fine so I’m unsure what is causing this. 

@user_53a928 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.

For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.