Need more details... First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Thank you @user_jjc4x9 for reaching out on our Xfinity Community forums.
As @EG has already helpfully asked, could you tell us a little more about what's happening when you try to connect? Knowing the status of your equipment and how long you've had your account and what you're seeing will allow us to better assist you.
Are all of your devices unable to connect to the Wi-Fi, or is the issue occurring on just one device? Are you seeing your Wi-Fi network name in the list of available networks, and if so, are you receiving any error messages when attempting to connect?
If you've already tried any troubleshooting steps, such as restarting your equipment or forgetting and reconnecting to the network, please let us know the results so that we can avoid repeating steps and better assist you.
EG
Expert
•
121.3K Messages
27 days ago
Need more details... First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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XfinityCliff
Official Employee
•
691 Messages
25 days ago
Thank you @user_jjc4x9 for reaching out on our Xfinity Community forums.
As @EG has already helpfully asked, could you tell us a little more about what's happening when you try to connect? Knowing the status of your equipment and how long you've had your account and what you're seeing will allow us to better assist you.
Are all of your devices unable to connect to the Wi-Fi, or is the issue occurring on just one device? Are you seeing your Wi-Fi network name in the list of available networks, and if so, are you receiving any error messages when attempting to connect?
If you've already tried any troubleshooting steps, such as restarting your equipment or forgetting and reconnecting to the network, please let us know the results so that we can avoid repeating steps and better assist you.
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0