1 Message
no internet connection
ive used the xfinity assistant with no help. i need a person to look into my issue with not being able to get the internet to work. the modem with go through its cycle and either end up with just blinking green like or all white solid but still no internet. ive unplugged, restarted the gateway. changed coax ports to another room. still the same thing. there are no outages in my area.
thank you,
seth
EG
Expert
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109.9K Messages
2 months ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityThomasA
Official Employee
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2.3K Messages
2 months ago
Thank you for sharing the troubleshooting steps you've taken already, and for reaching out to us here for help with your internet connection,
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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109.9K Messages
2 months ago
@foltrigg
Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these public help forums. Thank you.
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