Visitor
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1 Message
No ground wire installed
Hello there, I've had Gigabit at this address for 2 1/2 years, install done around Christmas of 2019. I didn't realize it until today, but there is a missing ground wire at the MoCA filter where the aerial run meets the house run. Last summer we had some severe storms that came through, and destroyed the old modem I used to use. The new modem was also hit as well at a later time last summer, but is still working to this day. I didn't think much of then, but today while I was preparing for a fiber install I took a peek in the enclosure and noticed the ground wire is missing
Are ground wire installs not typically performed for internet-only service? (or at least around the time of late 2019)
Aside from the missing ground wire, signal has been perfect (Consistently maxing out at 1Gbps over a standard gigabit NIC)
Photo of enclosure: 
EG
Expert
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110.2K Messages
3 years ago
There is a code requirement for the system to be grounded / bonded. Get a tech out to investigate. There should be no charge.
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XfinityJanelle
Official Employee
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1.5K Messages
3 years ago
@The_Captain Thank you for reaching out on the Xfinity Community Forums. @EG has provided great information to get started. If you would like to schedule the technician to investigate the ground wire missing, please send us a direct message.
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