Thank you for visiting our Xfinity Community Support forums page. We can most certainly look into any Xfinity Internet issues you may be experiencing. Would you be able to check a few things and provide us with some additional information?
- Viewing the Xfinity App, does it show an active service interruption?
- Viewing the Xfinity App, does the modem show the device is online or offline?
- Are you experiencing issues with one specific device or all devices within the home?
This information will help us pinpoint the issue and help assist us in troubleshooting your issue more accurately to see if we can get you back online. We hope to hear from you soon.
XfinityDemitrius
Official Employee
•
1.9K Messages
1 year ago
Hey @user_r4qx0h,
Thank you for visiting our Xfinity Community Support forums page. We can most certainly look into any Xfinity Internet issues you may be experiencing. Would you be able to check a few things and provide us with some additional information?
- Viewing the Xfinity App, does it show an active service interruption?
- Viewing the Xfinity App, does the modem show the device is online or offline?
- Are you experiencing issues with one specific device or all devices within the home?
This information will help us pinpoint the issue and help assist us in troubleshooting your issue more accurately to see if we can get you back online. We hope to hear from you soon.
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