Visitor
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2 Messages
nightly T3 errors and modem resets
Looking for help from someone who can help track down a potential plant issue in my area please.
been getting t3 errors on my modem since install and have increased in frequency.
any help or connection with someone willing to check my node would be greatly appreciated thankyou.
EG
Expert
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110.3K Messages
2 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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user_6130f3
Visitor
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2 Messages
2 years ago
To add to this I have worked in the cable industry for 10+ years, I currently work for a different company.
I have had a recent Trouble call and already did the troubleshooting provided by the customer service reps.
house wiring is clean drop was replaced on trouble call(had a minor fault).
modem replaced, later that night again after 9-10pm modem drops T3 error in event log.
my service is working more so then not, this is just a annoying issue that does not seem to be a cut and dry problem.
trying for help here because i would rather not deal with another CSR telling me they are gonna send a signal to clear the "blockage" on my modem.
my service area is only a year old and was a build from comcast into a rural area.
my thought is that there is some older farm house in my node throwing noise back into the system.
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EG
Expert
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110.3K Messages
2 years ago
@user_6130f3 Did any of those tips apply ?
@user_6130f3 @XfinityJimmy
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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