Visitor
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2 Messages
Nightly Internet Speed Drops Despite 2100 Mbps Plan starting around 7/8pm PST
Hello Xfinity Support,
I’m requesting help with a recurring internet speed issue.
I currently pay for a 2100 Mbps download internet plan. During the day, my speeds are generally close to what I expect from the plan. However, starting around 7:00 PM each night, my download speed drops dramatically, often maxing out around 50 Mbps.
This appears to be a recurring evening issue rather than a general equipment or plan problem, since speeds are much better during the day. I would like this investigated as a possible neighborhood congestion, signal, provisioning, or service-level issue.
Details:
- Plan speed: 2100 Mbps download
- Daytime speed: Close to expected plan speed
- Nighttime speed: Around 50 Mbps max
- Approximate start time: Around 7:00 PM/8:00 PM PST nightly
- Issue frequency: Recurring in the evening
Please check the signal levels, local node utilization/congestion, modem provisioning, and any service issues in my area. I would also like to know whether this issue can be escalated to a network technician if the problem is not visible from basic troubleshooting.
Thank you.
XfinityJorge
Official Employee
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2.9K Messages
8 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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mr23458
Visitor
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2 Messages
8 hours ago
Done. I redacted my name and service address but here is the screenshot of that step being completed
[Image Removed: "Personal Information"]
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