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Nighthawk CM1200 Incompatible with 1.2Gb Service?
Looking at my device compatibility with the new 1.2Gb service I have, it claims the cm1200 is incompatible. I know this modem can handle the speeds so what's the story?
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1 Message
Looking at my device compatibility with the new 1.2Gb service I have, it claims the cm1200 is incompatible. I know this modem can handle the speeds so what's the story?
BruceW
Gold Problem Solver
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26.3K Messages
4 years ago
The page at https://www.xfinity.com/support/devices/ lists 5 retail devices approved for 1.2 Gbps. They all appear to have 2.5 Gbps Ethernet ports, the CM1200 does not seem to have one.
It might be possible to get a bit more than 1 Gbps through the modem using a router compatible with its link aggregation, but if Comcast doesn't deliver 1.2 Gbps to the CM1200, I don't think it can provide the full benefit of the 1.0 to 1.2 speed upgrade.
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XfinityAlyssaA
Official Employee
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1.8K Messages
4 years ago
Good morning @Speedi1 and thank you so much for reaching out to our Digital Care Team on our forums page. To ensure your modem is compatible please use the My Device website here https://comca.st/3tx9KV4 to easily check if your device is approved for Xfinity Internet service. My Device shows a database of all approved cable modems. You can also use this site to make sure your modem or router supports your selected Internet speed tier.
What speeds are you currently experiencing? If you are having connection issues, rest assured you've reached the right team to help. What troubleshooting steps have you attempted thus far?
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chinga
Regular Visitor
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16 Messages
4 years ago
Heres the thing. the cm1200 and my modem the motorola mb8600 will provide higher than 1 gig thru wan aggregation. Because its labled as a gigabit router,comcast says its incompatible. This is false. By bonding two ethernet ports on the modem..and connecting the two cables to a compatible router that also supports wan bonding...you will see higher than 1 gig speeds. Just remember that you will need a lan port that is labled for at least 2.5g on the router and your network card in your computer if your hardwired is also rated for at least 2.5g Proof it works just fine.
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user_630ce6
Visitor
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1 Message
4 years ago
So I have purchased the Netgear CM1200 just recently, upgrading from the CM700 due to the fact that I cannot utilize the full 1.2 GB speed. My router is Nighthawk X6 AC3200. Xfinity is saying that I still cannot utilize my 1.2 GB speed plan. Do you know what steps I can take to use my full coverage? Or am I just [EDITED] again and need to buy another piece of hardware?
EDITED: Language
(edited)
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EG
Expert
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110K Messages
4 years ago
The original poster has not returned. 5 month old dead thread now being closed.
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