Contributor
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28 Messages
New upload speed
Hello! have chatted and called Xfinity support and they are unable to help me!! I have received several emails telling me to upgrade my modem for faster upload speeds. I installed a CODA56, and am still only getting 20 MBPS. They are now telling me my Gigabit plan doesn't support 200 MBPS. How do I get this enabled?
XfinityAmira
Official Employee
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4.6K Messages
2 years ago
Hello @jmunzer! Thanks for taking the time to reach out on our Forums. We value you as a customer, and I am sorry to hear about the complications you've run into trying to successfully receive the increased upload speeds. My team would be more than happy to double-check everything on our end and further assist you.
We look forward to working with you in our Direct Message. In the future, we ask that you start all conversations in our forum by finding the most appropriate forum board for your question type and post publicly first. When our team is available to assist we will respond. If needed, we will invite you to send our team a direct message. Sending unsolicited direct message is a violation to our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
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