Visitor

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1 Message

Wednesday, January 7th, 2026 4:23 AM

New overhead cable line

Hi, I would like to send a direct message in order to get a technician out to my house for the purpose of scheduling a new overhead bridal service line to my house.

Thank you.

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Expert

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115.3K Messages

11 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.7K Messages

11 hours ago

 

user_yqcccr Hi there! Thanks for using our Forums and for allowing our team the chance to work together to help explore the options for the line at your home. In order to get started can you send us a DM with your full name and address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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