New Poster
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2 Messages
New Modem, Some Devices Can't find network
After getting a new modem last week, we discovered that while some devices can find the network (Ipads, Iphones, chromebooks) other devices can't find the network. (Windows 10 computer, HP Printer, Kindle Paperwhites). Suggestion about where the problem lies would be much appreciated. All typical re-boot steps have been tried.
EG
Expert
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111.4K Messages
5 years ago
Are you renting it from Comcast ? If so, the two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the devices with the 2.4 or the 5.0 (whichever one works) band's SSID (broadcast name) and password.
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BruceW
Gold Problem Solver
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26.5K Messages
5 years ago
Does https://forums.xfinity.com/t5/Your-Home-Network/Wifi-not-showing-up/m-p/3351901#M328043 help?
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rsberryslc
New Poster
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2 Messages
5 years ago
I'm away from my home network at the moment, won't be able to try out these suggestions until next week, but suggestions much appreciated. Thanks.
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Lkpolo
Problem Solver
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519 Messages
5 years ago
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