New Poster
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2 Messages
New modem much slower than old one
We were recently given a modem “upgrade” with our internet package which has slowed our download speeds from 40-50 MB/s to around 1-2. The same exact thing happened a few years ago and we ended up returning the new modem. Is there a way to get our old modem back? These download speeds are unacceptable for the amount of money we put out.
XfinityJeff
Official Employee
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258 Messages
8 days ago
Good morning @user_NR11, and thanks for reaching out to us on the Xfinity forums, I hope you are having a good day so far. As someone that works from home and an avid gamer, I can understand the frustration of having issues with the internet speeds, but you have come to the right place with a team of experts that can take a look at the issue for you. Getting an upgraded modem should not have caused an issue with the speeds, so we can take a look at the account and the modem and see what is going on. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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