New Poster
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10 Messages
New Gateway and New X-Fi Pods and Pods still won't connect to new Gateway
Received a new gateway at Xfinity's suggestion. First 2 days were spent trying to connect existing X-Fi Pod to the new gateway. Then they sent me a new X-Fi Pod and it won't connect. Can't connect via Xfinity app \nd tech support cannot activate it remotely.
The true insult is when, at the end of each call (it takes an act of God to speak with a live human being), they try to sell me Xfinity mobile service, apparently not realizing that asking me such a question flies in the face of them not being able to fully execute a new Gateway installation correctly.
They even sent a technician out to fix the Pod, and he had no idea what to do.
Terrible!
XfinityAmira
Official Employee
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4.1K Messages
24 days ago
Hello je.s81, thanks for reaching out on our Forums. We value your time and appreciate you being an Xfinity customer. It's unsettling to hear you have not been able to successfully activate the new Gateway and xFi Pods, even with the support from us. I absolutely understand your frustrations, and we truly apologize for any inconvenience this has caused you. We would like to help you get this all figured out.
Please send us a Direct Message so that we can better assist you with this. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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