Visitor
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1 Message
never got my internet device and my bill is higher than the plan i chose
So i got my bill, but still never got my internet device. its been a week. my bill is 85, but its supposed to be 50. [Edited: “Inappropriate Language”]
Visitor
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1 Message
So i got my bill, but still never got my internet device. its been a week. my bill is 85, but its supposed to be 50. [Edited: “Inappropriate Language”]
EG
Expert
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122.8K Messages
20 minutes ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.9K Messages
9 minutes ago
@EG Thank you.
Thanks for meeting us here in our community, @user_zfz6sv, about your billing concerns. We'll gladly look into this and investigate why you didn't receive the modem. Please send us a Direct Message with your name and service address, so we may help.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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