amishboy51's profile

Frequent Visitor

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16 Messages

Thu, Sep 15, 2022 12:12 AM

Network signal strength/reception

I’ve been trying to add some smart devices but I’m (of course) having some difficulty. I originally thought the issue was the 5.0 ghz network (since it seems that all the devices require a 2.4 ghz network), but then I noticed the signal info in the upper right corner (see photo below).

I’m not sure if I’m using the right terminology, but it looks like the signal strength has 4 “waves” but only 1 or 2 “bars.” Is there something that I can do to increase the number of bars?

zip21222

Contributor

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134 Messages

3 months ago

Maybe check your manual for exactly what those symbols indicate.

On my Samsung phone, the 'waves' are for the wifi signal which, at 4 waves, is pretty strong.

The 'bars' on my phone are for the cell signal which, at 1-2 bars, is on the weak side but usually workable.

(edited)

Frequent Visitor

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16 Messages

@zip21222​  Thanks, but I’m talking about network signal strength; this is a screenshot from my laptop.

I haven’t found any info from Apple about these symbols.

Frequent Visitor

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16 Messages

Sorry for my error; this was a screenshot from my iPad, not my laptop.

Official Employee

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447 Messages

Thank you for reaching out to us and providing a screenshot. There are many things that can impact the signal and therefore the strength of your Wi-Fi in your home. I have some great resources that can help you to get the best signal out of your existing equipment, they can be found at https://comca.st/3QJRp1S and https://comca.st/3QKHb1j;

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zip21222

Contributor

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134 Messages

3 months ago

XfinityEthan

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1.1K Messages

@zip21222. I would like to take a look at everything and see what we can do. Can you direct message your name and address? 

 

 

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4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
EG

Expert

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96.9K Messages

3 months ago

@XfinityEthan FWIW.

@zip21222 is not the original poster. It is @amishboy51 who is the poster here that has the problem..

(edited)

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