Netgear CM3000 V6.01.04 Provisioning Conflict (Flawless 44 dB SNR / Perfect Power Levels)

Hello. My customer-owned Netgear Nighthawk CM3000 is throwing massive uncorrectable error counts and experiencing packet drops.

I have verified my physical signal levels, and they are immaculate. My downstream and upstream power levels are perfectly within specification, and my Downstream SNR is sitting at a flawless 44 dB across all channels. There is zero physical noise on this line.

The modem was recently updated to firmware version V6.01.04, and my status page shows that Upstream OFDMA Channel 41 is active. This is a documented firmware/provisioning incompatibility specific to the CM3000 on high-split nodes. Front-line chat agents tried to deflect to the manufacturer, but per Netgear documentation, firmware provisioning is handled entirely by the ISP headend.

Can a Digital Care specialist please escalate this to the engineering team to either roll my firmware profile back to V5.01.02 or temporarily remove the Upstream OFDMA channel lock from my account profile to stabilize my connection? Thank you.