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FILIPINOY1979
1st Topic

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4 Messages

Tuesday, August 2nd, 2022 11:52 PM

Closed

Netgear CAX80

For some reason it says Poor Cable Connection.  Below is a copy of the text file.

Cable Diagnostic

Status: Poor

Action: 
[Downstream Power Level]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required splitters.
4) Contact your service provider for troubleshooting help.

Internet Access: Good

Downstream Status: Poor

    Downstream Power Level: Bad
    Downstream power is poor (-18.3dBmV). The recommended level is between -10dBmV to 10dBmV.

    Downstream SNR: Good

Upstream Status:  Good

    Upstream Power Level: Good


Current time: Tue Aug 02 15:46:29 2022

Startup Procedure
Acquire Downstream Channel: 507 MHz   Locked
Connectivity State:          OK       Operational
Boot State:                  OK       Operational
Security:                   Enabled   BPI+


Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID  Frequency        Power       SNR   Correctables Uncorrectables     
      1     Locked     256 QAM     20     507000000 Hz     -14.9 dBmV     34.5 dB     0     0
      2     Locked     256 QAM      4     405000000 Hz     -11.2 dBmV     37.7 dB     0     0
      3     Locked     256 QAM      5     411000000 Hz     -10.9 dBmV     37.8 dB     0     0
      4     Locked     256 QAM      6     417000000 Hz     -11 dBmV     37.8 dB     0     0
      5     Locked     256 QAM      7     423000000 Hz     -11.5 dBmV     37.5 dB     0     0
      6     Locked     256 QAM      8     429000000 Hz     -11.1 dBmV     37.8 dB     0     0
      7     Locked     256 QAM      9     435000000 Hz     -11.2 dBmV     37.6 dB     0     0
      8     Locked     256 QAM     10     441000000 Hz     -11.7 dBmV     37.4 dB     0     0
      9     Locked     256 QAM     11     447000000 Hz     -12 dBmV     37.1 dB     0     0
     10     Locked     256 QAM     12     453000000 Hz     -11.6 dBmV     37.4 dB     0     0
     11     Locked     256 QAM     13     459000000 Hz     -12.5 dBmV     36.7 dB     0     0
     12     Locked     256 QAM     14     465000000 Hz     -12.6 dBmV     36.6 dB     0     0
     13     Locked     256 QAM     15     471000000 Hz     -12.5 dBmV     36.8 dB     0     0
     14     Locked     256 QAM     16     477000000 Hz     -12.9 dBmV     36.2 dB     0     0
     15     Locked     256 QAM     17     483000000 Hz     -13.4 dBmV     36 dB     0     0
     16     Locked     256 QAM     18     489000000 Hz     -13.7 dBmV     35.6 dB     0     0
     17     Locked     256 QAM     19     495000000 Hz     -13.9 dBmV     35.5 dB     0     0
     18     Locked     256 QAM     21     513000000 Hz     -14.9 dBmV     34.5 dB     0     0
     19     Locked     256 QAM     22     519000000 Hz     -15.7 dBmV     33.9 dB     0     0
     20     Locked     256 QAM     23     525000000 Hz     -16.2 dBmV     33.5 dB     0     0
     21     Locked     256 QAM     24     531000000 Hz     -16.1 dBmV     33.6 dB     0     0
     22     Locked     256 QAM     25     537000000 Hz     -16.4 dBmV     33.2 dB     0     0
     23     Locked     256 QAM     26     543000000 Hz     -17.2 dBmV     32.5 dB     0     0
     24     Locked     256 QAM     27     549000000 Hz     -17 dBmV     32.6 dB     4     0
     25     Locked     256 QAM     28     555000000 Hz     -17.4 dBmV     32.4 dB     0     0
     26     Locked     256 QAM     29     561000000 Hz     -18 dBmV     31.6 dB     0     0
     27     Locked     256 QAM     30     567000000 Hz     -17.8 dBmV     32 dB     0     0
     28     Locked     256 QAM     31     573000000 Hz     -17.7 dBmV     32.1 dB     0     0
     29     Locked     256 QAM     32     579000000 Hz     -18.3 dBmV     31.5 dB     0     0
     30     Locked     256 QAM     33     585000000 Hz     -18.2 dBmV     31.5 dB     0     0
     31     Locked     256 QAM     34     591000000 Hz     -18.1 dBmV     31.5 dB     0     0
     32     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0


Upstream Bonded Channels
Channel   LockedStatus  ChannelType ChannelID   SymbolRate        Frequency       Power     
      1       Locked       ATDMA      4       5120 Ksym/sec       35600000 Hz       42.8 dBmV
      2       Locked       ATDMA      3       5120 Ksym/sec       29200000 Hz       43.0 dBmV
      3       Locked       ATDMA      2       5120 Ksym/sec       22800000 Hz       43.8 dBmV
      4       Locked       ATDMA      1       5120 Ksym/sec       16400000 Hz       44.8 dBmV
      5       Not Locked       Unknown      0       0       0       0.0
      6       Not Locked       Unknown      0       0       0       0.0
      7       Not Locked       Unknown      0       0       0       0.0
      8       Not Locked       Unknown      0       0       0       0.0


Downstream OFDM Channels
Channel   LockedStatus  ProfileID  ChannelID    Frequency       Power       SNR/MER    ActiveSubcarrier    Unerror    Correctable   Uncorrectable
      1     Locked     0 ,1 ,2 ,3     48     688000000 Hz     -22.52 dBmV     25.4 dB     1108 ~ 2987     13124474     1495777     11626557
      2     Not Locked     0      0     0 Hz     0 dBmV     0 dB     0 ~ 4095     0     0     0


Upstream OFDMA Channels
Channel   LockedStatus    ProfileID    ChannelID    Frequency       Power
      1     Not Locked     0      0     0 Hz     0 dBmV
      2     Not Locked     0      0     0 Hz     0 dBmV


Event Log
         Time               Priority     Description
Tue Aug  2 15:28:46 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Tue Aug  2 15:28:34 2022     Notice     DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Tue Aug  2 15:27:57 2022     Notice     TLV-11 - unrecognized OID;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:54 1970     Notice     Honoring MDD; IP provisioning mode = IPv6
Thu Jan  1 00:00:49 1970     Critical     No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:44 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Tue Aug  2 15:25:57 2022     Critical     Resetting the cable modem due to docsDevResetNow
Fri Jul 29 20:27:54 2022     Critical     Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:49 1970     Critical     No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:44 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 28 16:35:16 2022     Critical     SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:48 1970     Critical     No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:43 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 28 16:32:43 2022     Critical     Resetting the cable modem due to docsDevResetNow
Thu Jan  1 00:00:50 1970     Critical     No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:44 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 28 16:28:27 2022     Critical     SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:03:04 1970     Critical     No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:02:58 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:02:39 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:02:31 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Question

 • 

Updated 

2 years ago

 • Edited

484

3

0

BruceW

Gold Problem Solver

 • 

26.4K Messages

3 years ago

For some reason it says Poor Cable Connection ...

It says that because many of the downstream power levels are out -of-spec (too low), and, despite what the report says, many of the SNR values are out -of-spec (too low). The OFDM channel readings are also hurting. Signal problems like these are often due to poor coax connections or damaged coax cable, usually in or near your home.

If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit ($70-$100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

0

0

XfinityEmilyB

Official Employee

 • 

2K Messages

3 years ago

Welcome to our community forum, @FILIPINOY1979 and thank you for the helpful information, @BruceW! I can definitely take a look at your connection to see what's going on and help you schedule an appointment with a technician if needed. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

2

0

FILIPINOY1979

Visitor

 • 

4 Messages

@XfinityEmilyB​ I guess the website changed since.  I'm still having issues and now saying the internet drop a couple of times.  

Cable Diagnostic

Status: Poor

Action: 
[Downstream Power Level]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required splitters.
4) Contact your service provider for troubleshooting help.

Internet Access: Good

Downstream Status: Poor

    Downstream Power Level: Poor
    Downstream power is poor (-10.4dBmV). The recommended level is between -10dBmV to 10dBmV.

    Downstream SNR: Good

Upstream Status:  Good

    Upstream Power Level: Good


Current time: Thu Nov 24 02:12:43 2022

Startup Procedure
Acquire Downstream Channel: 507 MHz   Locked
Connectivity State:          OK       Operational
Boot State:                  OK       Operational
Security:                   Enabled   BPI+


Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID  Frequency        Power       SNR   Correctables Uncorrectables     
      1     Locked     256 QAM     20     507000000 Hz     -7.4 dBmV     39.4 dB     0     0
      2     Locked     256 QAM     17     483000000 Hz     -7 dBmV     39.8 dB     0     0
      3     Locked     256 QAM     18     489000000 Hz     -7.2 dBmV     39.6 dB     0     0
      4     Locked     256 QAM     19     495000000 Hz     -7 dBmV     39.7 dB     0     0
      5     Locked     256 QAM     21     513000000 Hz     -7.6 dBmV     39.2 dB     0     0
      6     Locked     256 QAM     22     519000000 Hz     -7.8 dBmV     39 dB     0     0
      7     Locked     256 QAM     23     525000000 Hz     -8 dBmV     39 dB     0     0
      8     Locked     256 QAM     24     531000000 Hz     -8 dBmV     38.8 dB     0     0
      9     Locked     256 QAM     25     537000000 Hz     -7.9 dBmV     38.9 dB     0     0
     10     Locked     256 QAM     26     543000000 Hz     -8.6 dBmV     38.7 dB     0     0
     11     Locked     256 QAM     27     549000000 Hz     -8.4 dBmV     38.8 dB     0     0
     12     Locked     256 QAM     28     555000000 Hz     -8.7 dBmV     38.6 dB     0     0
     13     Locked     256 QAM     29     561000000 Hz     -8.9 dBmV     38.5 dB     0     0
     14     Locked     256 QAM     30     567000000 Hz     -8.8 dBmV     38.5 dB     0     0
     15     Locked     256 QAM     31     573000000 Hz     -8.8 dBmV     38.5 dB     0     0
     16     Locked     256 QAM     32     579000000 Hz     -9 dBmV     38.3 dB     0     0
     17     Locked     256 QAM     33     585000000 Hz     -9.2 dBmV     38.3 dB     0     0
     18     Locked     256 QAM     34     591000000 Hz     -9.1 dBmV     38.3 dB     0     0
     19     Locked     256 QAM     35     597000000 Hz     -9.6 dBmV     37.9 dB     0     0
     20     Locked     256 QAM     36     603000000 Hz     -9.7 dBmV     37.8 dB     0     0
     21     Locked     256 QAM     37     609000000 Hz     -10 dBmV     37.7 dB     0     0
     22     Locked     256 QAM     38     615000000 Hz     -10 dBmV     37.7 dB     0     0
     23     Locked     256 QAM     39     621000000 Hz     -10.2 dBmV     37.5 dB     0     0
     24     Locked     256 QAM     40     627000000 Hz     -9.7 dBmV     37.8 dB     0     0
     25     Locked     256 QAM     41     633000000 Hz     -9.8 dBmV     37.7 dB     0     0
     26     Locked     256 QAM     42     639000000 Hz     -10.2 dBmV     37.4 dB     0     0
     27     Locked     256 QAM     43     645000000 Hz     -9.8 dBmV     37.7 dB     0     0
     28     Locked     256 QAM     44     651000000 Hz     -9.5 dBmV     37.9 dB     0     0
     29     Locked     256 QAM     45     657000000 Hz     -10 dBmV     37.5 dB     0     0
     30     Locked     256 QAM     46     663000000 Hz     -10.4 dBmV     37.2 dB     0     0
     31     Locked     256 QAM     47     669000000 Hz     -10.2 dBmV     37.3 dB     0     0
     32     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0


Upstream Bonded Channels
Channel   LockedStatus  ChannelType ChannelID   SymbolRate        Frequency       Power     
      1       Locked       ATDMA      3       5120 Ksym/sec       29200000 Hz       40.5 dBmV
      2       Locked       ATDMA      4       5120 Ksym/sec       35600000 Hz       40.3 dBmV
      3       Locked       ATDMA      2       5120 Ksym/sec       22800000 Hz       42.0 dBmV
      4       Locked       ATDMA      1       5120 Ksym/sec       16400000 Hz       43.3 dBmV
      5       Not Locked       Unknown      0       0       0       0.0
      6       Not Locked       Unknown      0       0       0       0.0
      7       Not Locked       Unknown      0       0       0       0.0
      8       Not Locked       Unknown      0       0       0       0.0


Downstream OFDM Channels
Channel   LockedStatus  ProfileID  ChannelID    Frequency       Power       SNR/MER    ActiveSubcarrier    Unerror    Correctable   Uncorrectable
      1     Locked     0 ,1 ,2 ,3     48     688000000 Hz     -10.92 dBmV     35.8 dB     1108 ~ 2987     26094898     26083156     2
      2     Not Locked     0      0     0 Hz     0 dBmV     0 dB     0 ~ 4095     0     0     0


Upstream OFDMA Channels
Channel   LockedStatus    ProfileID    ChannelID    Frequency       Power
      1     Not Locked     0      0     0 Hz     0 dBmV
      2     Not Locked     0      0     0 Hz     0 dBmV


Event Log
         Time               Priority     Description
Thu Nov 24 02:14:54 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:13:39 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:13:22 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:12:24 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:12:09 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:11:01 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:09:45 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:09:17 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:02:48 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:02:09 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:01:41 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 02:01:12 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:59:16 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:58:50 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:54:12 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:53:40 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:52:06 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:51:37 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:50:11 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:49:43 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:49:07 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:48:26 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:44:09 2022     Notice     CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:42:28 2022     Notice     CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:40:57 2022     Notice     DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:40:34 2022     Notice     TLV-11 - unrecognized OID;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:50 1970     Notice     Honoring MDD; IP provisioning mode = IPv6
Thu Jan  1 00:00:43 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:49 1970     Critical     No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:44 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Nov 24 01:30:11 2022     Critical     Resetting the cable modem due to docsDevResetNow
Thu Jan  1 00:00:49 1970     Critical     No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:44 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Mon Nov 21 09:18:43 2022     Critical     Resetting the cable modem due to docsDevResetNow
Thu Jan  1 00:01:10 1970     Critical     No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:01:04 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:00:47 1970     Critical     No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Thu Jan  1 00:01:04 1970     Critical     SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Sun Sep 11 23:30:40 2022     Critical     Resetting the cable modem due to docsDevResetNow
Wed Sep  7 20:07:03 2022     Critical     Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

(edited)

2 years ago

0

CCMacey

Gold Problem Solver

 • 

541 Messages

Thank you for reaching back out through our Community Forums channel, @FILIPINOY1979. I know how much I rely on my Xfinity internet service for everything from working from home to entertainment, to school needs for my kids. These days, we all rely on our internet service to stay connected every day. You've reached the right team to help look into this with you.

 

Can you please tell us any troubleshooting steps you've already attempted to resolve this? This can include checking your coax connection at the wall plate and back of your modem to ensure it is "finger tight", checking the coax cable to ensure it is free of any damage or kinks, removing any unnecessary splitters and/or replacing any old splitters, or using the Xfinity App to troubleshoot your connection.

I no longer work for Comcast

2 years ago

0

EG

Expert

 • 

110.3K Messages

2 years ago

@FILIPINOY1979 

Please redact all of the CM MAC and the CMTS MAC addresses in your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically. It flagged your post as "Private".

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