Visitor
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3 Messages
Netgear C6900 - Error message "Modem doesn't have built in Wifi"
I have a Netgear C6900 and I had checked before purchasing if this is compatible. I have been using it for a year now with no issues until today. I recently downloaded another Xfinity app so that I can see what other devices I have linked to my Wifi and saw there was a notification/error message. Error message reads "Your modem doesn't have built in wifi. You can use this modem, but you won't be able to create a Wifi network without a separate router." Has anyone else had this issue? I called Xfinity and they told me to call Netgear. I called Netgear, and the guy was rude and said they cannot help me and told me to call Xfinity. I am now only seeing this error message when I downloaded one of Xfinity's other apps. The normal My Account App does not have this. Reason i found this was because I got notification from Xfinity that I used up 100% of my 1229 GB which is impossible. I have never even come close to this and I live alone. All they kept telling me is that they will waive one month of the extra charge. What I want to find out is what is causing this increase in usage. I went and changed all my passwords for wifi just now in case someone else somehow gained access to my wifi.



CCLysa
New Problem Solver
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617 Messages
4 years ago
Hi @jklchiu
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jklchiu
Visitor
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3 Messages
4 years ago
I downloaded the one with the purple tile with the X in the middle.
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user_d16cb6
Visitor
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1 Message
4 years ago
I am getting the same error message with a Motorola MG7550 that has built in wifi router. I’ve taken it to the Xfinity store twice now and multiple employees said it should work. They had me try reinstalling the app, and powercycling the gateway, but still getting this error. Did you get this resolved?
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