Need to talk to someone, anyone, about my internet! Was on this forum and a chat, and got disconnected.

I have had nothing but issues with my internet in the past couple of weeks.  I have had NO wireless internet for about four days.  Through this forum, I was told to send a DM and start a chat.  I did.  We chatted a few times, and then she went silent.  I couldn't tell if we had been disconnected or not.  I need help! Please!