Visitor
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1 Message
Need to reprovision my modem after plan upgrade
I used to have the 600 mbps plan but just upgraded to the 1gbps plan. When I run a speed test I still get 500-600 mbps. My modem and router both are capable of handling 1gbps. Does somebody need to reprovision my modem?
EG
Expert
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114.6K Messages
3 days ago
What are the exact makes and model numbers of the modem and the router you are using ?
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XfinityJeniece
Official Employee
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3.6K Messages
2 days ago
Hey there, @user_jzow63, thanks for reaching out through Xfinity Forums regarding your account and speed changes. We would be happy to help you with troubleshooting your speeds. Have you already tried rebooting the modem to see if that helps with your speeds?
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EG
Expert
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114.6K Messages
1 day ago
@user_jzow63
My question ?
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