Visitor
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1 Message
need direct contact for trouble with service
We have had the worst connection with our internet for the past 2 years. Many times I have resorted to using the hotspot through my phone and verizon so I could get through school/work needs. I have tried tirelessly to use the "xfinity assistant" but nothing has worked and it is impossible to talk directly with someone.
I desperately need a tech to come out to the house and help me. How do I get this?
EG
Expert
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110.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.6K Messages
2 days ago
We’re here to help get things back on track. Since you’ve already gone through troubleshooting with the Xfinity Assistant and things still aren’t improving, it definitely makes sense to take a closer look.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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