NBA 2K25 and Akamai CDN Blocker

So do you think this is an issue they might resolve themselves? I tried asking them but I'm kind of being tossed back in forth between customer service of both 2K and Xfinity.

Hey there, bdao, thanks for reaching out through Xfinity Forums. We would be happy to help you with troubleshooting. I know how important it is to have access to the games you enjoy! How are you liking the new game? Are you having any other issues with your internet connection or with any other games?

@XfinityJeniece​ This issue seems specifically tied to NBA 2K25 Online in my experience (although others have reported similar issues with 2K games in general).  The offline experience for NBA2K25 seems otherwise fine. My internet connection is otherwise fine in all other applications (i.e. streaming, web usage, etc.) and in other games. The customer support for 2K claimed this can only be an issue resolved between 2K and my ISP that can be done with Xfinity opening a ticket with 2K's support or with my ISP removing the blocker.

Below is my tracecert test with the initial few lines censored out for obvious reasons.

tracert www.nba2k.com

Tracing route to nba2k.com [XXX.XX.XXX.XX]
over a maximum of 30 hops:

  1    10 ms     8 ms     7 ms  XXX.XXX.XX.X
  2    23 ms    21 ms    23 ms  XX.XX.XX.XX
  3    26 ms    23 ms    20 ms  po-311-363-rur301.coatesville.pa.panjde.comcast.net [162.151.17.253]
  4    22 ms    27 ms    24 ms  po-2-rur302.coatesville.pa.panjde.comcast.net [96.108.180.74]
  5    19 ms    25 ms    23 ms  po-300-xar02.coatesville.pa.panjde.comcast.net [69.139.192.221]
  6    28 ms    22 ms    22 ms  be-6-rar01.coatesville.pa.panjde.comcast.net [68.86.211.113]
  7    24 ms    27 ms    28 ms  be-201-ar03.ivyland.pa.panjde.comcast.net [96.108.181.21]
  8    35 ms    28 ms    26 ms  be-31213-cs01.newark.nj.ibone.comcast.net [96.110.42.49]
  9    28 ms    27 ms    26 ms  be-2111-pe11.newark.nj.ibone.comcast.net [96.110.33.242]
 10    25 ms    26 ms    27 ms  66.208.229.226
 11    29 ms    28 ms    30 ms  ae-1.r23.nwrknj03.us.bb.gin.ntt.net [129.250.3.24]
 12    27 ms    27 ms    28 ms  ae-1.a03.nycmny17.us.bb.gin.ntt.net [129.250.3.128]
 13    29 ms    28 ms    28 ms  ae-0.akamai.nycmny17.us.bb.gin.ntt.net [128.241.0.59]
 14    29 ms    29 ms    27 ms  po110.bs-b.sech-lga.netarch.akamai.com [23.57.97.245]
 15     *        *        *     Request timed out.
 16    31 ms    28 ms    27 ms  ae121.access-a.sech-lga.netarch.akamai.com [23.57.97.251]
 17    29 ms    33 ms    31 ms  ae154-2102.connect1.plxcon-iad1.netarch.akamai.com [23.57.111.131]
 18    31 ms    33 ms    40 ms  a209-200-173-252.deploy.static.akamaitechnologies.com [209.200.173.252]
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Thanks for confirming those details bdao. Have you tried any troubleshooting steps already to help with the issue? What device are you using to play 2K on?

@XfinityJeniece​ I am playing on the PC. I have tried some troubleshooting like resetting the router + modem, swapping ethernet cords (I used wired not wifi), restarting my PC, reinstalling the game, playing around with firewalls. I do not use any VPNs so that shouldn't be an issue.