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user_1bqsg4
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Sunday, January 12th, 2025 11:28 PM

My Xfinity Upstream dies twice a day

My Xfinity upstream dies twice a day and it is annoying as reboot time is about 3-4 minutes. I would like to talk to a human as the service app sees I am working and I can't talk to anyone.

My normal upload speed is 39-41MB and when it dies it goes to 4-5MB forcing a reboot and often at a bad time for it to happen.

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22 days ago

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XfinityJorge

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1.9K Messages

22 days ago

 

user_1bqsg4 Thank you so much for using our Forums and for taking the time out of your week to contact us. We know how important itis to have a stable connection and we appreciate you letting us know about the intermittent connection issues. To get started can you send us a DM with your full name and address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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