That's a fair question. If your internet is only dropping for a minute or two at a time, it can be difficult to troubleshoot while the interruption is occurring. One option is to use the Xfinity app on your mobile device using cellular data, which can help you check for service interruptions, review your connection status, and access troubleshooting tools even when your home internet is unavailable.
If you'd like us to take a closer look, please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Sure. I actually scheduled a technician to come to my house to find out the cause. See what will be found out if any. If it will continue, I will have to switch to AT&T fiber.
I completely understand. Scheduling a technician is a great next step to help identify what's causing the intermittent interruptions. We certainly hope the visit provides some answers and gets the issue resolved.
Please keep us posted on the outcome. If the issue continues after the visit, we'll be happy to help however we can.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I'm glad to hear the tech came out and got those connections replaced, user_geneg! Has the connection still been running strong since your last response?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
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119.3K Messages
9 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityQuemekia
Official Employee
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1.3K Messages
8 days ago
Greetings, thanks for being a part of the Xfinity Community Forum @user_geneg! Let us know if the troubleshooting tips provided by @EG helped out.
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user_geneg
Visitor
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5 Messages
2 days ago
A technician came and replaced all coaxial connects on all incoming cables plus a filter. He blamed humidity for bad connections.
Now for couple of days no instructions. Recommend to do the same.
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user_geneg
Visitor
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5 Messages
8 hours ago
Running strong so far, hopefull for good.
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