I can definitely help you get your modem back up and running! Let’s start with a quick reboot—unplug your modem from power for about 60 seconds, then plug it back in and give it a few minutes to fully restart. If it doesn’t come back online, let me know if you see any lights on the modem and what they’re doing (blinking, solid, off).
If you recently got a new modem or had a reset, you may need to go through the setup process again. Do you have the Xfinity app? That’s the easiest way to activate your modem, but I can walk you through it step by step if needed. Let me know what’s going on, and we’ll get this sorted!
XfinityAirelle
Official Employee
•
2.5K Messages
28 days ago
I can definitely help you get your modem back up and running! Let’s start with a quick reboot—unplug your modem from power for about 60 seconds, then plug it back in and give it a few minutes to fully restart. If it doesn’t come back online, let me know if you see any lights on the modem and what they’re doing (blinking, solid, off).
If you recently got a new modem or had a reset, you may need to go through the setup process again. Do you have the Xfinity app? That’s the easiest way to activate your modem, but I can walk you through it step by step if needed. Let me know what’s going on, and we’ll get this sorted!
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