Skip to main content

    Support

    Offers

U
user_zwe4nj
1st Topic
1st Reply

3 Messages

Sunday, April 27th, 2025 2:24 PM

My plan states I should be receiving up to 500Gb download speed... Not now...

My plan states I should be receiving up to 500Mb/s download speed... Not now...

I have been running some checks on my download speed for the past week. Consistently receiving a little over 250Mb/s.

When I used to receive over 400Mb/s whether my laptops are connected by ethernet or WiFi.

What has happened Comcast. Why is the speed slower in the PHL/Newark DE. region?

Question

 • 

Updated 

21 days ago

22

2

0

user_zwe4nj

3 Messages

23 days ago

[UPDATE]

I plugged one of my laptops directly to the Xfinity cable router. Ran the same speed test from the same speed test URL. The results were worst. I received less than 100Mb/s for the download speed. Upload speed stayed consistent. The results make no sense. Is the problem the connection line coming into the house, the cable router, or my laptops? I have multiple laptops running a mix of LMDE and Windows 10/11 Home. I doubt its the laptops.

Any Xfinity engineers monitoring the postings? Please provide an answer to my original stated concern. Has something changed in the PHL/DE region? Please be honest. I'm a paying customer that is not getting what I paying for. What needs to be done to resolve this problem.

1

0

XfinityAirelle

Official Employee

 • 

2.6K Messages

 

 

We know how frustrating it is when you're not seeing the speeds you expect — especially after running multiple tests and even hard wiring your device. We’d be just as concerned, and we appreciate the detailed breakdown. That definitely helps us get a clearer picture. 

 

We would like to look at some account specifics, can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

21 days ago

0

EG

Expert

 • 

110.4K Messages

21 days ago

@user_zwe4nj @XfinityAirelle 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

0

forum icon

New to the Community?

Start Here