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user_ikmsev
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Friday, August 15th, 2025

My Internet Speed

I just received an email with my monthly wifi stats. It stated that my actual download speed in 468 mbps and my actual upload speed is 40 mbps. I checked 5 other internet speed test sites to compare.  Each site shows that my download speed is at least 100 mbps less and my upload speed is at least 20 mbps less than what Xfinity says they are. Not surprised considering all of the issues that I have had with Comcast. They continued to provide inaccurate information.

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XfinityPeterH

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3 days ago

 

user_ikmsev I would be reaching out if I were in your shoes too. WiFi is not going to give you the same speeds as you would if you tested via the ethernet cable. Have you had any better results with a cable connection? 

 

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user_ikmsev

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The results that I found was with the cable and it was not even as much as they claim it to be with wifi.

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3 days ago

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XfinityPeterH

Official Employee

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2.2K Messages

 

user_ikmsev gotcha. Let's take a look at your account. Please send us your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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