my Internet service has been going in and out for past 8 or 9 days
My Internet service has been going in and out for the past 8 or 9 days. When I call to check on it it says it has an outage in my area but then they say it's resolved, and then it goes out again the next day. At this point, I have many, many hours of service. I work from home do Zoom meetings, and it has interfered with my ability to conduct work from home. A couple of questions: How do I know that anyone is actually working on the issue, and how do I get reimbursed for the many hours with no service
user_rypzxz
Visitor
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2 Messages
2 days ago
The same issue here…I saw xfinity people outside working all day today but seems like the service has gotten worse smh
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XfinityFrank
Official Employee
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2.8K Messages
6 hours ago
Hi there, @user_6gxlg8. Thanks for reaching out to us here on the Community Forum. Any time service is interrupted it can be frustrating, but even more so when you work from home. I work from home as well, so I understand where you're coming from.
To answer your questions, the best way to see if the issue a known problem being worked on, would be by checking out the XFINITY App. If there is something going on, it will be listed here. We also have a few other ways to check on service in the area, listed here : https://www.xfinity.com/support/articles/check-service-outage
For credit, you can visit this link for details : https://www.xfinity.com/support/articles/credit-xfinity-assistant
Are you still having daily issues since you made this post?
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