Visitor
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1 Message
My internet keep dropping
I have called several times. Cannot get past the AI that is terrible and simple minded. My Internet keeps dropping. I’ve restarted my equipment several times and it’s still happening. It’s been an on going problem for a few weeks! I cannot even watch a tv program. I think it’s time to go to ATT. This is extremely frustrating. I’m paying for a service that’s junk.
EG
Expert
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116.4K Messages
24 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityAldrik
Official Employee
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2.4K Messages
23 days ago
Thanks for reaching out to us! Intermittent connections can be quite a bother especially if they interfere with watching a TV program while you’re trying to relax and catch up on shows.
I see @EG shared a really helpful guide on troubleshooting, thank you for your assistance! @user_gq41go, have you had a chance to send any troubleshooting signals using our app?
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EG
Expert
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116.4K Messages
22 days ago
@user_gq41go
Did you have a chance to see if any of those tips apply ?
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