1 Message
My internet is unstable every day from 9am to 10am
My internet connection drops at least a dozen times starting at 9am, it usually stabilized shortly after 10. I have tested the speed/run all of the diagnostics available via the app and the assistant chat but no issues are identified. I work from home and this is incredibly disruptive. What can I do to resolve this issue?
EG
Expert
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110.2K Messages
1 year ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityAdrienne
Official Employee
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1.3K Messages
1 year ago
Hey there, @user_qdtup1! Thank you so much for taking the time reaching out to us today. Can you share with what troubleshooting steps you have attempted? The link that our amazing @EG shared is a great resource for troubleshooting the connection.
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EG
Expert
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110.2K Messages
1 year ago
@user_qdtup1
Have you had a chance to see if any of those tips apply ?
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user_nnz8kl
1 Message
10 months ago
My internet goes down around 9 am everyday. I have had a tech from xFinity replace the coax from the pole to my house and he said there is voltage on the coax. Question is: why does this happen at the same time everyday? There is no change to my electrical usage. I exchanged the modem and it still is happening.
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EG
Expert
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110.2K Messages
10 months ago
@user_nnz8kl
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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