U

Visitor

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1 Message

Tue, Aug 2, 2022 4:46 AM

My internet is only providing 1% speed of its plan

Hello, for the last months the internet at my house has been working seriously bad. Sometimes It loses its internet connection too often and we cannot use the online services at all. The other time the internet is so slow. Especially the download speed. I ran the speed test on the app multiple times a day and it says it is only providing 1% of my plan. the zip code is 77450 in Texas and I'm pretty sure it's not a rural area. Do you guys have any solution for this?

Official Employee

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378 Messages

2 m ago

Hello @user_be6312! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

EG

Expert

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95.7K Messages

2 m ago

@XfinityChelseaB 

Why does this have to go private right away ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self-troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit. 

EG

Expert

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95.7K Messages

2 m ago

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