Hey @user_btmok9, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with troubleshooting the Xfinity Internet. Is this an owned modem and an Xfinity xFi Gateway rental? Do you see any LEDs flashing when the device is plugged in to a power source?
EG
Expert
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116.8K Messages
28 days ago
Is this a new service install / new move-in, or an existing service that used to work ?
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XfinityDemitrius
Official Employee
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2.5K Messages
26 days ago
Hey @user_btmok9, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with troubleshooting the Xfinity Internet. Is this an owned modem and an Xfinity xFi Gateway rental? Do you see any LEDs flashing when the device is plugged in to a power source?
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EG
Expert
•
116.8K Messages
26 days ago
@user_btmok9
My question ?
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