Hey @user_btmok9, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with troubleshooting the Xfinity Internet. Is this an owned modem and an Xfinity xFi Gateway rental? Do you see any LEDs flashing when the device is plugged in to a power source?
EG
Expert
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117.4K Messages
2 months ago
Is this a new service install / new move-in, or an existing service that used to work ?
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XfinityDemitrius
Official Employee
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2.6K Messages
2 months ago
Hey @user_btmok9, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with troubleshooting the Xfinity Internet. Is this an owned modem and an Xfinity xFi Gateway rental? Do you see any LEDs flashing when the device is plugged in to a power source?
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EG
Expert
•
117.4K Messages
2 months ago
@user_btmok9
My question ?
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