5 Messages
My internet disconnects for 5 minutes at a time like 10 times throughout the day
I’m actually get tired of this service already. The speed would be nice if I could actually use it.
i have been sent a modem to replace the other one that they said was the issue.
as it turns out that doesn’t seem to be the real problem here due to the fact this issue keeps happening even after a modem replacement.
I did see another post about someone’s power output or something being the cause but idk where to even start to figure this out.
can anyone enlighten me on the issue
Knees
5 Messages
4 months ago
Also how is it that I add all the values of the modem I see in other peoples issues
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BruceW
Gold Problem Solver
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26K Messages
4 months ago
You'll find these at http://192.168.100.1 or http://10.0.0.1). Please post:
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Knees
5 Messages
4 months ago
Model:TG4482A
System Uptime:0 days 2h: 18m: 8s
Event Logs
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BruceW
Gold Problem Solver
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26K Messages
4 months ago
I'm afraid I can't be much help. Power levels and SNR values are in spec, although downstream power is a bit low. Also the some of the error counts are higher than I'd expect so see after 2 hours of uptime, but if these aren't increasing they may be OK.
Intermittent network connection problems are often due to poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit (approx $100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Sorry I couldn't be more helpful, and good luck!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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