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user_ptl6s1
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2 Messages

Thursday, April 18th, 2024 4:22 PM

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my gateway is broadcasting two wifi names

I updated my Gateway.  In the process, the app first setup the new gateway, then made me do it again with a different password and wifi name.  Now two different names are broadcast.  I lose internet connection many times a day.

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10 months ago

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XfinitySara

Official Employee

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1.5K Messages

10 months ago

Hey there, @user_ptl6s1! Thanks for creating a post about your WiFi network name(s). I'd love to see what we can do to help! Have you recently reviewed this article, by chance? If not, please review it carefully, and let me know if it helps. You may also refer to our Connection Troubleshooting Tips for help staying connected.

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user_ptl6s1

2 Messages

No help. No help. No help. Going for 20 characters.

10 months ago

0

XfinityMarcus

Official Employee

 • 

1.2K Messages

@user_ptl6s1, are you aware of how to check if your wireless connection is being split with the different bands having a different option to connect? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

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