Did it ever work or is this a new install / move in ? If so, the other end of the line may have been disconnected from the live Comcast feed, so you may need a tech out to reconnect it to the tap. This is quite typical.
user_9quh8q Thank you so much for using our Forums and we are here to help with your modem issues. To get started can you please send us a DM with your full name and your address? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Please answer the questions right here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
EG
Expert
•
110K Messages
10 months ago
Did it ever work or is this a new install / move in ? If so, the other end of the line may have been disconnected from the live Comcast feed, so you may need a tech out to reconnect it to the tap. This is quite typical.
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0
XfinityJorge
Official Employee
•
2.1K Messages
10 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
EG
Expert
•
110K Messages
10 months ago
@user_9quh8q
Please answer the questions right here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0