Visitor
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1 Message
My download speed is stuck below 80mbps (600mbps plan)
My connection all of yesterday and continuing into today have been a bit funky and download speeds have been very sluggish. Often staying between 30-78mbps. Yesterday, I'd disconnect the modem throughout the day hoping it'd fix itself as it usually does. The download speeds would sometimes drop to 0.0-30mbps and be even worse. It seems to be sticking more to around 65-78mbps but does not want to go anywhere above that. I did run some speed tests on both my laptop and my tablet to see if it was the devices. On the tablet it does sometimes spike to 118mbps or 148mbps but usually sticks around between 20-80mbps. Tried reseting the devices, made them forget the connection, unplugged and plugged in the modem, reset through the modem ip, troubleshoot network settings, used xfinity chat assistance, etc. To no positive outcome so far.
XfinityDemitrius
Official Employee
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2K Messages
8 days ago
Hey @NerdoodleN. Thank you for visiting our official Xfinity Forums Community support page. We can most certainly assist in troubleshooting the slow Xfinity Internet connectivity issues. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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EG
Expert
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112.2K Messages
8 days ago
@NerdoodleN @XfinityDemitrius
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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