multiple short term disconnects each day. New Xfinity router did not help.

I am seeing multiple disconnects for one or two minutes over the course of the day, to the point where i created a PowerShell Script to simply try to Test-Connection to googles 8.8.8.8 server every minute, and log if there was a failure.

these intermittent outages interrupt meetings, teams chats, connectivity to Remote desktop/vpn sessions, and more.

I called customer service, and they apparently don't have access to logs to review the deeper details.

They were able to connect to my modem remotely, see it is up, and reboot it, without any effect. I took my current router to my local Xfinity store and they swapped it out for me with the latest version. since that swap out, i still see the same pattern of disconnects.

can anyone tell me some next steps to diagnose or get an resolution? to me, it seems outside of my network.

tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    54 ms   258 ms   121 ms  168.215.168.238
  3   168 ms   190 ms   216 ms  32.132.131.25
  4   194 ms   203 ms   203 ms  12.242.112.29
  5   168 ms    71 ms   133 ms  12.255.10.100
  6    51 ms    44 ms    47 ms  108.170.231.44
  7    46 ms    47 ms    46 ms  142.251.60.47
  8    54 ms    51 ms    87 ms  dns.google [8.8.8.8]

Trace complete.

here's my standard traceroute, and an example of my most recent disconnects:

2025-09-26 08:20:57 - Offline
2025-09-26 10:21:22 - Offline
2025-09-26 11:34:36 - Offline
2025-09-26 11:35:40 - Offline
2025-09-26 16:36:37 - Offline
2025-09-27 10:59:09 - Offline
2025-09-27 12:10:16 - Offline
2025-09-27 13:05:23 - Offline
2025-09-27 15:18:33 - Offline
2025-09-27 23:29:00 - Offline
2025-09-28 20:51:33 - Offline
--router replaced with new, latest router from Xfinity.
2025-09-29 22:39:04 - Offline
2025-09-30 03:11:26 - Offline
2025-09-30 03:12:30 - Offline
2025-09-30 06:57:49 - Offline
2025-09-30 12:58:48 - Offline
2025-09-30 13:50:58 - Offline
2025-09-30 13:52:02 - Offline