Hi, I need some help. I have been having connections issues for what feels like most of the year now, and it seems to have gotten worse within the last couple months. So far I have had 3 technicians out to my place with the latest suggesting that I bury my outside line. These problems feel like they're getting worse by the day, and I am constantly breaking up during meetings for work.
These are the error messages I'm getting:
| Time |
Priority |
Description |
| 2021-07-27, 15:06:20 |
Warning (5) |
DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 2021-07-27, 15:06:18 |
Critical (3) |
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 2021-07-27, 14:54:13 |
Warning (5) |
Dynamic Range Window violation |
| 2021-07-27, 14:54:13 |
Warning (5) |
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 2021-07-27, 14:54:13 |
Warning (5) |
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv6 |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 2021-07-27, 10:14:49 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 2021-07-26, 21:20:33 |
Critical (3) |
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 2021-07-26, 14:58:12 |
Critical (3) |
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
And these are my levels:
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
573000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enable |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv6 only |
|
|
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
QAM256 |
29 |
573000000 Hz |
-8.1 dBmV |
39.6 dB |
50926677 |
0 |
0 |
| 2 |
Locked |
QAM256 |
13 |
477000000 Hz |
-4.5 dBmV |
41.9 dB |
55487084 |
0 |
0 |
| 3 |
Locked |
QAM256 |
14 |
483000000 Hz |
-5.0 dBmV |
41.5 dB |
55477217 |
0 |
0 |
| 4 |
Locked |
QAM256 |
15 |
489000000 Hz |
-5.2 dBmV |
41.7 dB |
55494890 |
0 |
0 |
| 5 |
Locked |
QAM256 |
16 |
495000000 Hz |
-5.3 dBmV |
41.5 dB |
55498833 |
0 |
0 |
| 6 |
Locked |
QAM256 |
17 |
501000000 Hz |
-5.6 dBmV |
41.4 dB |
55502374 |
0 |
0 |
| 7 |
Locked |
QAM256 |
18 |
507000000 Hz |
-6.0 dBmV |
41.1 dB |
55506225 |
0 |
0 |
| 8 |
Locked |
QAM256 |
19 |
513000000 Hz |
-5.9 dBmV |
41.3 dB |
55509610 |
0 |
0 |
| 9 |
Locked |
QAM256 |
20 |
519000000 Hz |
-6.1 dBmV |
41.0 dB |
55513572 |
0 |
0 |
| 10 |
Locked |
QAM256 |
21 |
525000000 Hz |
-6.3 dBmV |
41.1 dB |
55517295 |
0 |
0 |
| 11 |
Locked |
QAM256 |
22 |
531000000 Hz |
-6.5 dBmV |
40.8 dB |
55520890 |
0 |
0 |
| 12 |
Locked |
QAM256 |
23 |
537000000 Hz |
-6.6 dBmV |
40.8 dB |
55524653 |
0 |
0 |
| 13 |
Locked |
QAM256 |
24 |
543000000 Hz |
-6.8 dBmV |
40.6 dB |
55528225 |
0 |
0 |
| 14 |
Locked |
QAM256 |
25 |
549000000 Hz |
-7.1 dBmV |
40.4 dB |
55532027 |
0 |
0 |
| 15 |
Locked |
QAM256 |
26 |
555000000 Hz |
-7.4 dBmV |
38.7 dB |
55535786 |
0 |
0 |
| 16 |
Locked |
QAM256 |
27 |
561000000 Hz |
-7.4 dBmV |
39.9 dB |
55539765 |
0 |
0 |
| 17 |
Locked |
QAM256 |
28 |
567000000 Hz |
-7.6 dBmV |
39.9 dB |
55542902 |
0 |
0 |
| 18 |
Locked |
QAM256 |
1 |
399000000 Hz |
-3.1 dBmV |
43.0 dB |
49987721 |
0 |
0 |
| 19 |
Locked |
QAM256 |
30 |
579000000 Hz |
-8.1 dBmV |
39.3 dB |
55551068 |
0 |
0 |
| 20 |
Locked |
QAM256 |
31 |
585000000 Hz |
-8.1 dBmV |
39.4 dB |
55554507 |
0 |
0 |
| 21 |
Locked |
QAM256 |
32 |
591000000 Hz |
-8.0 dBmV |
39.3 dB |
55557888 |
0 |
0 |
| 22 |
Locked |
QAM256 |
2 |
405000000 Hz |
-3.4 dBmV |
42.9 dB |
50038883 |
0 |
0 |
| 23 |
Locked |
QAM256 |
3 |
411000000 Hz |
-3.7 dBmV |
42.7 dB |
50052211 |
0 |
0 |
| 24 |
Locked |
QAM256 |
4 |
417000000 Hz |
-3.8 dBmV |
42.6 dB |
50064040 |
0 |
0 |
| 25 |
Locked |
QAM256 |
5 |
423000000 Hz |
-3.8 dBmV |
42.5 dB |
50066682 |
0 |
0 |
| 26 |
Locked |
QAM256 |
6 |
429000000 Hz |
-3.9 dBmV |
42.4 dB |
50081398 |
0 |
0 |
| 27 |
Locked |
QAM256 |
7 |
435000000 Hz |
-4.2 dBmV |
42.2 dB |
50092682 |
0 |
0 |
| 28 |
Locked |
QAM256 |
8 |
441000000 Hz |
-4.2 dBmV |
42.1 dB |
50104451 |
0 |
0 |
| 29 |
Locked |
QAM256 |
9 |
453000000 Hz |
-4.2 dBmV |
42.2 dB |
50119115 |
0 |
0 |
| 30 |
Locked |
QAM256 |
10 |
459000000 Hz |
-4.3 dBmV |
42.0 dB |
50131194 |
0 |
0 |
| 31 |
Locked |
QAM256 |
11 |
465000000 Hz |
-4.3 dBmV |
42.0 dB |
50152252 |
0 |
0 |
| 32 |
Locked |
QAM256 |
12 |
471000000 Hz |
-4.4 dBmV |
41.9 dB |
50143802 |
0 |
0 |
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
9 |
16400000 Hz |
36.3 dBmV |
| 2 |
Locked |
ATDMA |
10 |
22800000 Hz |
36.8 dBmV |
| 3 |
Locked |
ATDMA |
11 |
29200000 Hz |
37.3 dBmV |
| 4 |
Locked |
ATDMA |
12 |
35600000 Hz |
37.3 dBmV |
| 5 |
Locked |
ATDMA |
13 |
40400000 Hz |
39.3 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
|
|
| Downstream OFDM Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier Number Range |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
0 |
159 |
690000000 Hz |
-9.4 dBmV |
35.3 dB |
1126 ~ 2969 |
47219736 |
26629257 |
0 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
1.5 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
| Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
|
XfinityAirelle
Official Employee
•
2.7K Messages
4 years ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
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0
BruceW
Gold Problem Solver
•
26.5K Messages
4 years ago
To send the requested information in a private message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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