thedarkdad3's profile

New Poster

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3 Messages

Thu, Jan 16, 2020 1:00 PM

Multiple Dynamic IPs from Comast

I've called twice and both times Comcast states " sorry we cannot do that"

 

I just don't understand how people are not trained for certain things and have no clue what is going on. I have an Arris SB 8200 and shes telling me sorry here at comcast we cannot do that. We do not offer that as an option. YES, YES YOU DO! 

 

Responses

New Poster

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3 Messages

1 y ago

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EG

Expert

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86.6K Messages

1 y ago

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.

 

 

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EG

Expert

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86.6K Messages

1 y ago

Hmmmm.... It should work. Seems something is wrong with your account data in their backend. You'll need to straighten it out with their customer service dept.

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Here4Help

Problem Solver

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109 Messages

1 y ago

@thedarkdad3 

 

What area do you live in? There seems to be a lot of Xfinity rate cards posted here: https://www.dslreports.com/forum/r32612666-Rate-cards-let-s-see-them

 

Also, when using the Rate Care website user EG provided a link to, the system will require you to spell out your entire address including North instead of N. Better yet if you log in with your Comcast credentials (username and password) the system will automatically have your correct address for you and provide you the rate card for your area. 

EG

Expert

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86.6K Messages

1 y ago


@Here4Help wrote:

 

Also, when using the Rate Care website user EG provided a link to, the system will require you to spell out your entire address including North instead of N. Better yet if you log in with your Comcast credentials (username and password) the system will automatically have your correct address for you and provide you the rate card for your area. 


It logs me in with my proper credentials automatically.................

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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