In regards to the text messages you received about a new device connecting to your network; this is a relatively new type of messaging from Comcast. The message about this change from their corporate site (https://corporate.comcast.com/stories/xfi-rolls-out-new-home-network-notification-features):
"When we launched Xfinity xFi, we wanted to create a new home WiFi experience that would give people simple controls to manage and personalize connected devices, set parental controls, and even pause WiFi access for the whole family during dinner. We now have 15 million customers with access to xFi and we’ll continue to roll out new features on a regular basis.
We’re always looking for ways to give xFi users more awareness and control over what’s happening on their home networks. Since changes to your home network shouldn’t happen without you knowing about it, starting today, xFi customers can receive additional real-time, WiFi-related push notifications on their smartphones and their TV screens via the X1 platform.
Here are a few notification examples:
New Device Connected – Wouldn’t you like to know when a new device joins your home network? We thought so too. When you receive this notification, you can quickly open up the xFi app on your smartphone (or go to the xFi website online), name the device (“Max’s Laptop”), and assign it to a household member for even more personalization and control."
This is a feature that helps you to better manage your Xfinity home network and the devices connecting to it. I believe these type of alerts are called "Network Activity notifications". Per this article (https://www.xfinity.com/support/articles/xfinity-xfi-faqs
"Network Activity notifications alert you when a new device joins your home network for the first time."
You can always choose to opt out of these and other network messaging in the xFi app. You can do so by following the directions below (outlined in this article: https://www.xfinity.com/support/articles/xfinity-xfi-notification-center)
"You can opt in to receive these home network notifications in real time through email, SMS or push notifications on your mobile device, and on your TV screen through the X1 Notification Center. Learn more about xFi notifications on X1.
"How to Access the Notification Center
You can access the Notification Center by selecting the speech bubble icon from the top-left corner of the screen on the xFi mobile app or the top-right corner on the xFi web portal. Learn how to access the Notification Center on X1. There are two types of xFi notifications: Network Access and Network Activity. Network Access notifications alert you when a change is made that impacts access to your home network, including:
WiFi name/password changes
WiFi name changes from Broadcast to Hidden
WiFi name changes from Hidden to Broadcast
WiFi network security changes from Closed to Open
Network IP address changes
Gateway Factory Reset
Network Activity notifications alert you when a new device joins your home network for the first time.
How to Manage Notification Preferences
To manage your Notification Preferences, select the Gear icon from the Notification Center.
Note: Email and text message notification preferences can be managed from the xFi app or web portal. Push notification preferences can only be managed from the xFi app. Note: To receive notifications, your email address and/or mobile number needs to be associated with your account in your My Account settings. If you have an email and/or mobile number in My Account, it will also display in the xFi Notification Center; however, you will need to visit your account to make any changes to this contact information. To opt in to receive notifications, simply select the desired notification type and the appropriate checkbox for Network Access and/or Network Activity notifications. "
I know I personally was confused by these alerts when I first started receiving them. I know I also get confused when a new device connects and the name of the device appears different than the actual name of the device. I recommend if you are confused by the "BenuNetw-62D5" device type, spend some type reviewing recent devices you may have brought into your home and/or Google that device name. It always surprises me on how many different types of devices need a connection to the internet/wifi nowadays.
I hope this helps.
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I just upgraded from the XiD to the Xi6 and the color is horrible - washed out like crazy. I have a plenty fast connection and even tried ethernet just in case, but I mean, look at the difference. On the left: My 4k Roku Premier Streaming Box playing a 4k YouTube video On the right: The Xi6 Box playing the same 4k YouTube video via the YouTube app. (But it's not just the app. Regular TV is washed out like this too.
Are these two images taken from the same tv? I only ask since you are discussing two different devices and I know my Roku is hooked up to a tv that does not have a Comcast box connected to it. Also, I usually have to modify my color settings after installing a new device directly on the tvs menu using my original tv remote (non-Comcast remote). Have you tried that?
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I have my Xfinity home phone line being installed Saturday. Are there any specific minimum requirements I need to know about for outlets and/or phone handsets before the tech comes out? I want to ensure everything works correctly and the tech can complete a successful install.
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Regarding promotional discounted offers, Comcast offers what they call an "introductory rate" for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period is over, the price does go to their "everyday pricing" or regular rate. This is similar to most cell phone providers or other companies trying to get new customers to switch to their services.
Unfortunately I have learned that there is little chance of getting one of those type of discounts again unless you move, leave Comcast and come back after a certain period of time, or change your package.
Maybe an Official Employee can do something to explain this better or help you get repackaged, but I would not count on getting back to the same promotion you had before.
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