Visitor
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1 Message
Multiple agents
I was charged $100 for a new technician installation cost, but this should be reversed because the equipment provided was faulty. I reached out to chat with xfinity agents around 5-6 times over this past month, and every single agent promised I would be refunded the cost. Multiple tickets were opened and closed without explanation.
I would like a refund for the "installation cost"
EG
Expert
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112.9K Messages
25 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.3K Messages
25 days ago
Hello there @user_fvqz0z! Thank you for taking the time to reach out to Xfinity Support and bring this to our attention. We apologize for the repeated runaround and the frustration of having to contact us multiple times without a resolution. That is not the experience we want for our customers. We understand you were charged a $100 technician installation fee, and that this charge should be reversed because the equipment was faulty. No worries! You have reached out to the best team to look into this for you and get the charge refunded as promised. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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