Multi Question | 2gig + XB7 & 2gig XB7 Bypass (looking for the limitations) | Why must we use your gateway for standard ethernet equipment

Is there any plan to roll out better Xfinity hardware like the XB10 to these plans? Even if you aren't using your own Router with XB7/8 in bridge mode there is no way for the XB7 or XB8 to provide an Xfinity user the service they are paying for. The wifi does not go 2gbps FD and because there's no LAN ports on either device that go fast enough there is literally no way for the XB7/XB8 to provide service for that network tier. Not to mention both of our networks from Xfinity are being fed 10gbps from the Xfinity ONT so if Xfinity does plan to offer higher speeds they wont be able to due to the hardware limitation. 

@user_szc2qr​ I'm fighting this same situation right now. I even had a XB10 in hand and the tech/backend phone techs could not/would not connect it to my network. Every person I speak to on the phone will only respond with the information provided on their screens saying the XB7 "supports 2gig speeds" and won't listen to why it will not work for fiber setups that want a 2.5g port available to use those said speeds. They all offer to upgrade to the XB8 but the port layout is the exact same. No one will send me the XER10 and the techs swear the XB10 will not work for fiber networks. It's insane to pay for speeds you fundamentally cannot use due to the hardware provided and REQUIRED despite the gateway doing zero modem work and is purely a router at this point. I have my own WiFi 7/full 2.5g ethernet router but it cannot receive the speeds I'm paying for through the XB7 ports

They will not provide any device that their system claims isn't "compatible" with your service area, which means they will only provide XB7 and XB8 for EPON services (even though the XER10 "uses the latest WiFi 7 (802.11be) standard and tri-band technology to deliver ultra-fast, multi-gigabit speeds for customers in Fiber-to-the-unit (EPON) residences." according to their own website) ON TOP OF THAT, in researching the XER10, bridge mode is not available so you will be stuck with double NAT or only AP mode for a 3rd party router. 

Hello, @user_5ye2ag! Thanks for reaching out about your 2 Gig speed and capabilities of the equipment in your home. The technicians have final say on the equipment that is installed in your location but as of 8/14/25, the XB10 and XER10 are the recommended setup for EPON 2 Gig locations. The equipment has to be professionally installed. Have you had a technician come out in the last few weeks or was it before that? 

This is false, I had an Xfinity Rep tell me last week that the EPON 2 Gig is not allowed to get the Xb10. You can look in this users support chat if you are curious. It was funny though because the people on the phone with numerous departments and the people in the store both said it was ok. Not sure whats going on with all of the confusion. 

@XfinityRay​ If plugging in an RJ45 is a "professional install" y'all need to go back to the drawing board. 

It is not abnormal for users to have their own network equipment. Your statement is not acceptable behavior. 

I have this same problem. Just got 1 gig service 2 days ago with a XB7.... No reason they should be giving this old modem/routers out for gig plans. We are being bottlenecked because of it.

Verizon installed conduit in my neighborhood not too long ago I think the only solution is just hope another ISP that cares about their customers comes along. Verizon's fiber network lets you use your own equipment, seems like the only answer at this point. 

@talvifox​ they will absolutely not activate a XB10 on fiber/epon, I fought this for weeks. Eventually did get a XER10 installed and yes it absolutely does not support any sort of bridge mode. It's extremely locked down and everything is forced through the phone app (nearly everything on the admin page just says to open the app and have zero access to settings from the page)

@user_5ye2ag​ So no bridge through the 10.0.0.1? Hmm I've been trying to get a XER10 and now im not sure if it's worth the trouble. Though I'd imagine they will have to enable bridge at some point via an update.....

Hello @user_xsx3xt you have an appointment coming up shortly. The tech should be able to help you with your bridge mode needs.

@XfinityDuron Seems the XER10 doesn't support bridge mode from this forum and Reddit users. Seems like a massive oversight and needs to be implemented to allow users to use their own equipment 

We appreciate your feedback regarding the new equipment. I will make sure this information is submitted. We are always looking for ways to improve the customer experience.