Visitor
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1 Message
Moving
I went online and tried to set up to move my service to a new address. When I get to the part about professional installation for $100, I don’t need somebody to come out and plug my box in and charge me $100. But it will not let me go past that part without scheduling a date.
EG
Expert
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110.6K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.1K Messages
2 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_pewyd6! We are so glad to hear from you and want to assist in any way that we can to ensure this transfer of service goes through. No worries! You have reached out to the best team to get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details, and we cenm get a closer look at things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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