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datacreed2
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Wednesday, July 1st, 2026 2:48 PM

Moving Service page displays "null" in place of my Name. [Edited]

Moving Service displays "null" in place of my Name. [Edited: "Personal Information"]

As in "Hi null, how may we help you?  Screenshot attached.

Non critical observation, but putting it out there.

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6 minutes ago

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EG

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118.8K Messages

19 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.9K Messages

6 minutes ago

 

datacreed2 I would be wondering what is going on if I saw that on my page too. We are here for you and happy to take a look. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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