Frequent Visitor
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12 Messages
Motorola MT8733 issue slow speeds
I replaced my Xfinity modem/router with a Motorola MT8733 listed as compatible with 2.5 gig. Upon connecting and running a speed test, I'm getting only 700-800 down and yes 5 up. 5. The Xfinity router was much faster on both sides. I contacted online chat which was no help.
I did see this in this forum...how do I get in contact with someone who has a clue about this..."
the supported upstream frequency range of the Motorola MT8733 is switchable between
5-42 MHz and 5-85 MHz (sub-split and mid-split) and is not compatible with high-split (5-204 MHz). This means that Xfinity will have to provision your device either for sub-split or mid-split and not for high-split.
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Any help?
XfinityJeniece
Official Employee
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3K Messages
29 days ago
Hey there, Thanks for reaching out through Xfinity Forums, Maliki2. We would be happy to help you with your speeds. I know how important it is to ensure you are getting the right speeds. You have reached the right place.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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109.7K Messages
28 days ago
@Maliki2 @XfinityJeniece
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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