Visitor
•
9 Messages
Motorola MG8702 drops connection every 30 minutes
my MG8702 keeps dropping connection
here are my stats
Downstream Bonded
| Channel | Lock Status | Modulation | Channel ID | Freq. (MHz) | Pwr (dBmV) | SNR (dB) | Corrected | Uncorrected |
| 1 | Locked | QAM256 | 20 | 525.0 | 3.8 | 45.7 | 0 | 0 |
| 2 | Locked | QAM256 | 13 | 477.0 | 5.0 | 46.2 | 0 | 0 |
| 3 | Locked | QAM256 | 14 | 483.0 | 4.9 | 46.1 | 0 | 0 |
| 4 | Locked | QAM256 | 15 | 489.0 | 4.8 | 45.9 | 0 | 0 |
| 5 | Locked | QAM256 | 16 | 495.0 | 4.7 | 45.8 | 0 | 0 |
| 6 | Locked | QAM256 | 17 | 507.0 | 4.4 | 46.0 | 0 | 0 |
| 7 | Locked | QAM256 | 18 | 513.0 | 4.2 | 45.7 | 0 | 0 |
| 8 | Locked | QAM256 | 19 | 519.0 | 4.1 | 45.7 | 0 | 0 |
| 9 | Locked | QAM256 | 21 | 531.0 | 3.7 | 45.5 | 0 | 0 |
| 10 | Locked | QAM256 | 22 | 537.0 | 3.6 | 45.5 | 0 | 0 |
| 11 | Locked | QAM256 | 23 | 543.0 | 3.3 | 45.2 | 0 | 0 |
| 12 | Locked | QAM256 | 24 | 549.0 | 3.2 | 45.1 | 0 | 0 |
| 13 | Locked | QAM256 | 25 | 555.0 | 3.2 | 45.0 | 0 | 0 |
| 14 | Locked | QAM256 | 26 | 561.0 | 2.9 | 44.9 | 0 | 0 |
| 15 | Locked | QAM256 | 27 | 567.0 | 2.7 | 44.8 | 0 | 0 |
| 16 | Locked | QAM256 | 28 | 573.0 | 2.7 | 44.7 | 0 | 0 |
| 17 | Locked | QAM256 | 29 | 579.0 | 2.4 | 44.5 | 0 | 0 |
| 18 | Locked | QAM256 | 30 | 585.0 | 2.2 | 44.4 | 0 | 0 |
| 19 | Locked | QAM256 | 31 | 591.0 | 2.2 | 44.3 | 0 | 0 |
| 20 | Locked | QAM256 | 32 | 597.0 | 2.0 | 44.2 | 0 | 0 |
| 21 | Locked | QAM256 | 33 | 603.0 | 1.8 | 44.0 | 0 | 0 |
| 22 | Locked | QAM256 | 34 | 609.0 | 1.7 | 44.0 | 0 | 0 |
| 23 | Locked | QAM256 | 35 | 615.0 | 1.3 | 43.6 | 0 | 0 |
| 24 | Locked | QAM256 | 36 | 621.0 | 1.0 | 43.5 | 0 | 0 |
| 25 | Locked | QAM256 | 37 | 627.0 | 0.7 | 43.2 | 0 | 0 |
| 26 | Locked | QAM256 | 38 | 633.0 | 0.1 | 42.8 | 0 | 0 |
| 27 | Locked | QAM256 | 39 | 639.0 | -0.2 | 42.4 | 0 | 0 |
| 28 | Locked | QAM256 | 40 | 645.0 | -0.7 | 42.1 | 0 | 0 |
| 29 | Locked | QAM256 | 41 | 651.0 | -1.2 | 41.8 | 0 | 0 |
| 30 | Locked | QAM256 | 42 | 657.0 | -1.6 | 41.3 | 0 | 0 |
| 31 | Locked | QAM256 | 43 | 663.0 | -2.1 | 40.9 | 0 | 0 |
| 32 | Locked | QAM256 | 44 | 669.0 | -2.3 | 40.6 | 0 | 0 |
| 33 | Locked | OFDM PLC | 193 | 688.0 | -3.4 | 36.3 | 15768770 | 0 |
Upstream Bonded
|
|||||||||||||||||||||||||||||||||||||||||||||
EG
Expert
•
108.3K Messages
3 years ago
The signal values were o/k at that snapshot in time. Is this with a WiFi connection ? If so, for a test, does a computer / device that is hardwired directly to the 8702 gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before proceeding any further.
0
0
niket11
Visitor
•
9 Messages
3 years ago
Yes this is the same with wifi or hardwired. I have extensively tested it with both.
0
0
EG
Expert
•
108.3K Messages
3 years ago
O/k. Are there any modem component RF error log entries being shown ? If so, please post them as well in their entirety (copy and paste them, don't post a screenshot) but redact the CM MAC and the CMTS MAC addresses for your privacy. They are considered to be personal information. The posting of personally identifying information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically.
0
0
niket11
Visitor
•
9 Messages
3 years ago
sir where would i check for RF error entries.. is this what you are looking for.
0
0
EG
Expert
•
108.3K Messages
3 years ago
Yes. That's them. If there is more, please post them all.
0
0
niket11
Visitor
•
9 Messages
3 years ago
All the way back to May
0
0
EG
Expert
•
108.3K Messages
3 years ago
That's a considerable gap between may and July.. Nevertheless. Even though the signal stats looked o/k at that snapshot in time, the error log entries confirm that something is currently going on. Perhaps there is noise ingress into the line(s) / an upstream channel / return path impairment somewhere.
There are other signal stat values that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS (Cable Modem Termination System) to check for any real-time degradation and / or error reports, see your node / cable plant, and modem health, and see whether or not everything is in the green zone. They can also see a history plot for the modem and poll for those upstream receive signal stats.
You should get a reply here in your topic. Good luck !
(edited)
3
0
niket11
Visitor
•
9 Messages
3 years ago
Thank you so much.!!! Looking forward to hearing from them.
3
0