Motorola MG7310 Modem issues

If I use Ethernet cable in the modem, the speed test is showing more than 200 Mbps.

But if I use the wireless connection, the speed limit is not exceeding 20 Mbps and unfortunately i’m not even getting the WI-FI signal in the near by rooms.

Please suggest, whether I need to change any settings or the modem itself?

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EG

Expert

•

118.3K Messages

5 years ago

Some tips for improving WiFi performance;

http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

https://forums.xfinity.com/conversations/internet/answered-how-to-improve-your-xfinity-wifi/602da486c5375f08cd804f16

There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters. Good luck !

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Accepted Solution

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user_RK

Visitor

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2 Messages

5 years ago

I bought this router - TP-Link AC1750 Smart WiFi Router (Archer A7). It fixed the issue and the wireless internet speed is now nearly 200 Mbps.

Thanks All for your responses.

1

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You are most welcome! I'm so glad to hear that everything is functioning properly now. Please remember, our Digital Care Team is always here for you, for any additional support you might need from us, in the future.

Also, for future reference, did you know that you can actually troubleshoot your in-home network through our MyAccount app? It's super easy, and really simple to navigate through, and all you have to do is; log into the app, click on the internet tab, and from there, you should be able to select "Troubleshoot Modem", and this should get the process started. Other than that, thank you for your time, and I hope you have a wonderful rest of your day!

Fix Your Internet Connection Using the Xfinity My Account App

https://comca.st/32SLfZW

I no longer work for Comcast.

5 years ago

0

EG

Expert

•

118.3K Messages

5 years ago

The concern is not "Community Center" help related. Thread moved here to the proper help section for assistance.

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CCStephanieK

Problem Solver

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909 Messages

5 years ago

Hello, @user_RK. I am showing this modem has a router built into it, correct? Are you using a standalone router connected to it or just the built in Wi-Fi? We may need to look into the settings and ensure it's compatible with our services and firmware. How many devices are typically connected at once to the Wi-Fi? Are the speeds fluctuating for the same device that's connected through ethernet when on Wi-Fi, or only on wireless devices?

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EG

Expert

•

118.3K Messages

5 years ago

NM.............

(edited)

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Your Home Network

user_RK

Motorola MG7310 Modem issues

EG

user_RK

CCTyler1

Fix Your Internet Connection Using the Xfinity My Account App

EG

CCStephanieK

EG

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