Visitor
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3 Messages
Motorola 7550 activated but no internet/wifi
I setup & activated the mg7550 2 days ago via xfinity app and internet/WiFi worked. Note: app said it was only a modem - vs. a modem/router which is an approved xfinity equipment. Tech support could not explain this but system worked.
Now, today I am not getting internet/WiFi and nothing was changed. Have restarted equipment several times, changed to a different drop and reset to default settings- still no internet/WiFi. No outages in my area.
Any ideas? Solutions? I saw another post about the xfinity app not working with non xfinity router. Do I need to setup in a different manner?
Thanks for any assistance.
Accepted Solution
XfinityVianney
Official Employee
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2.1K Messages
3 years ago
Hi, @user_a8364d. Thank you for creating this post, so we can help troubleshoot this further. Even if it's not our modem, you can still complete the activation process. I'll dive in to see what could be the cause. Was the modem performing well before today, or have you not been online since you activated the modem? Have you tested both a wireless and hardwired connection? Lastly, can you confirm if you can see your network ID listed on your device?
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