Months after using Comcast XB7 modem, WIFI network has disappeared on my laptop. Appears fine on my Iphone. Can see neighbors networks

Good morning, @cevans6318, and thank you for reaching out through our Community Forums page for assistance with your WiFi network concerns recently. I can understand how frustrating it would be to have to connect via Ethernet with your laptop instead of using the WiFi- kinda defeats the purpose of a laptop vs a desktop PC! You've come to the right place for help in getting to the bottom of this!

I appreciate you letting us know what steps you've already taken in troubleshooting to get this fixed. Have you also tried forgetting the WiFi network on your laptop, turning it off, back on and reconnecting? It seems like a simple step, but I want to make sure we cover everything.

Also, do you have xFI Pods as part of your network, or just the XB7 Gateway?

@cevans6318 @ComcastSelena 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

@ComcastSelena I am currently in the chat working with xfinity. Still working with this problem.

@ComcastRaul @ComcastMacey @ComcastLizzy @ComcastSelena I don't understand why it is so hard for comcast to try and change the wifi settings in my admin tool from 802.11 a/n/ac to 802.11 g/n on the 5 GHz network. Last night the person I was talking with finally was going to do this, now the new person doesn't want to do it. They keep going backwards to steps I have already taken. This is so frustrating. 

I have given up with comcast. went to get another XB7 modem today and hooked it up. Once activated, my wifi network showed up on my list on my computer. 5 minutes later, modem went offline and I lost the internet on all devices. when it came back online, now my wifi network no longer shows up on the computer. Still see all of my neighbors but don't see mine. Back to square 1. I am at the point where I just want to take all of my equipment and throw it in the store and get rid of comcast. The internet with comcast is the most unstable and most unreliable I have ever dealt with. 

@ComcastJay  You comcast employees are something else. I have been trying to get comcast to do this but they refused. In my admin tool, I do not have access to change those options. They are greyed out. I have been asking comcast to do it. 

@ComcastJay I am already in a chat with you guys. As of last night, you have stopped responding. 

@ComcastAshley  I have already responded to the chat, nobody responds.